If the auto pool cleaner does not work properly, for example, barely runs, moves in one direction only or does not move at all, it is important to first check whether the product is connected properly. Follow the steps below to check this:
Check if the auto pool cleaner is connected to the outlet
The auto pool cleaner works on the outlet of the pool. This is where the water from the pool goes into the pump. The auto pool cleaner does not work on the force of the water going back in to the pool but on the suction of the pump. For this reason the auto pool cleaner should be connected to the connection piece where the water flows out of the pool and goes toe the pump, the pool outlet. This force creates a suction effect in the auto pool cleaner, causing it to move and starts working.
Connect the auto pool cleaner correctly
Place the auto pool cleaner on the bottom of the pool
Fully submerge the hoses
Start at the auto pool cleaner and finish at the end of the hose
Once the entire hose is below the water surface, you can connect the hose to the connection piece where the water goes back into the pool
If the problem persists, please contact local service centre for further assistance.